FAQ

A: Encres DUBUIT is a French company with a 70-year history, specializing in the R&D and production of screen printing, pad printing, and digital inks. Its UV ink technology is renowned worldwide. We serve a diverse range of high-end industries, including cosmetics and spirits packaging, consumer electronics, automotive components, high-end medical devices, baby products, and textiles. The company places great emphasis on innovation, collaborating closely with renowned universities and research institutions, and always places excellence and environmental protection at the core of its operations.

A:  Encres DUBUIT, with its global presence, has established subsidiaries and distribution networks in France (headquarters), Spain, Belgium, North America, South America, and India. Its Asia headquarters is located in Shanghai, China, with additional branch offices in Shenzhen and Yibin within Greater China. It also serves the Southeast Asian market through its Vietnam subsidiary.

A：

Official WeChat Public Account: 杜比油墨

Official WeChat Video Channel: 杜比油墨

Marketing Department: Tel: 021-67223661*8021,

Mobile: +86 187 6524 3310

Company Address: No. 2558 Jinfei Road, Jinshan High-tech Zone, Shanghai

A: 

1.  Define the application scenario, such as the printing material (plastic, metal, glass, etc.) and the printing process (screen printing, pad printing, spraying, digital).

2.  Specify appearance and performance requirements, such as color (provide Pantone number or sample), curing speed, adhesion, rub resistance/weather resistance, chemical resistance, etc.

3.  Indicate environmental standards, such as compliance with EU REACH, RoHS, VOC standards, etc.

A：

Please adhere to the following principles:

- Seal: Tightly close the lid immediately after use to prevent evaporation or contamination.

- Environment: Store indoors in a cool, dry, and well-ventilated area. Avoid direct sunlight, and keep away from fire and heat sources.

- Temperature: The optimal storage temperature is typically between 5-30°C. Avoid freezing.

- Shelf Life: The general shelf life for inks is 1 year. Please check the product label. (The shelf life applies only to unopened containers stored under strict adherence to the conditions mentioned above. Once opened, it is recommended to use the ink promptly, as prolonged exposure may lead to performance degradation.)

A：It is not recommended. Expired ink may have undergone chemical changes, leading to unstable performance such as sedimentation, skinning, poor drying, and reduced adhesion, which can seriously affect print quality. To ensure the best results, please use ink within its shelf life.

A：We would be very happy to provide you with samples. Please contact us via our official WeChat public account, video channel, website, or call the marketing department directly. Let us know the ink type, color, and application you require, and we will arrange for a regional sales manager to get in touch with you promptly to provide assistance and samples.

A: Yes. We provide free initial technical consultation and application guidance to all our customers. If complex printing issues arise, our engineers can provide remote or on-site (depending on the situation) technical support, with service available within 48 hours to help resolve your problems.

A：Safety is our primary principle. Our products comply with relevant national and international safety standards. All our products meet the EU RoHS standards, and most of them comply with EU environmental directives such as REACH and VOC. If you need to review the certification report for a specific product, please contact us.

A：Please comply with local environmental regulations.

Residual Ink: Plan the usage amount as accurately as possible to minimize waste. Waste ink should be treated as hazardous waste and handed over to a qualified professional disposal company for recycling.

Empty Containers:It is recommended that empty containers of solvent-based inks be handled by a professional disposal company. Empty containers of water-based inks can be recycled as plastic waste after thorough cleaning. Do not discard or incinerate them arbitrarily.